Pearl Proud

CUSTOMER SERVICE & HOSPITALITY

At The Pearl of Crystal Lake, our goal is to always provide the highest quality in clinical and nursing care coupled with excellent customer service. We are always available to you and your family to assist with questions you may have during your stay.

The Pearl’s “unique” healthcare & experience model includes:

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An Advocate for Care & Service

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Concierge Services including Life Enrichment Amenities

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Always Available Dining Service Menu

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Family Communication

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Compassionate Caregivers

The staff at The Pearl of Crystal Lake strives to ensure that everyone who comes through our doors are comfortable and has a great experience.